Due to the digital nature of our products, refunds are limited and subject to specific conditions. Please review this policy carefully before making a purchase.
At CryptoStore, we understand that sometimes issues may arise with digital products. While our products are delivered instantly and cannot be "returned" in the traditional sense, we offer refunds in specific circumstances outlined below.
Reasonable refund conditions
1-5 business days
Simple refund request
If your digital product is not delivered within 24 hours of payment confirmation
If the product does not function as described or advertised
If you accidentally made the same purchase multiple times
If you ordered the wrong product by mistake (before delivery)
Simple change of mind after successful product delivery
After successfully using or activating the digital product
Reach out to our support team within the eligible timeframe
Share your order ID, transaction hash, and reason for refund
Our team will review your request within 24 hours
You'll receive an email with our decision and next steps
If approved, refund will be processed within 5 business days
Refunds are processed using the same cryptocurrency used for the original payment:
Once approved, refunds are processed within 1-5 business days. Blockchain confirmation times may add additional delay depending on network congestion.
To process your refund request, please provide:
In some cases, we may offer partial refunds or store credit instead of full refunds, particularly for products that have been partially used or activated.