Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account or profile
• Make a purchase or transaction
• Contact our support team
• Subscribe to our newsletter
• Participate in surveys or promotions

This may include:

• Email address
• Username and password
• Transaction details
• Communication preferences
• Support inquiries and feedback

1.2 Information Automatically Collected

When you use our service, we automatically collect:

• IP address and location data
• Device information (browser, operating system)
• Usage patterns and preferences
• Cookies and similar tracking technologies
• Transaction metadata (timestamps, amounts)

1.3 Blockchain Information

Cryptocurrency transactions are recorded on public blockchains. We may collect:

• Wallet addresses used for payments
• Transaction hashes and confirmations
• Payment amounts and timestamps

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Provision

• Processing and fulfilling orders
• Delivering digital products
• Managing your account
• Providing customer support
• Verifying transactions

2.2 Communication

• Sending order confirmations and updates
• Responding to inquiries and support requests
• Sending important service announcements
• Marketing communications (with consent)

2.3 Security and Compliance

• Preventing fraud and abuse
• Ensuring platform security
• Complying with legal obligations
• Enforcing our terms of service

2.4 Improvement and Analytics

• Analyzing usage patterns
• Improving our services
• Developing new features
• Conducting research and analytics

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Limited Sharing

We may share your information in the following circumstances:

• Service Providers: Trusted partners who help us operate our service
• Legal Requirements: When required by law or legal process
• Safety and Security: To protect our users and prevent illegal activities
• Business Transfers: In connection with mergers or acquisitions
• With Consent: When you explicitly agree to sharing

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls and authentication
• Monitoring for suspicious activities

4.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct your data
• Delete your account and data
• Export your data
• Opt-out of marketing communications

5.2 GDPR Rights (EU Users)

If you are in the European Union, you have additional rights under GDPR:

• Right to be forgotten
• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with supervisory authorities

6. Cookies and Tracking

6.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how you use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

6.2 Cookie Management

You can control cookies through:

• Browser settings
• Our cookie preference center
• Third-party opt-out tools

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Certification schemes

8. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to third-party services. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications
• Displaying prominent notices on our platform

11. Contact Us

If you have questions about this privacy policy or our data practices, contact us:

• Email: privacy@cryptostore.com
• Data Protection Officer: dpo@cryptostore.com
• Live Chat: Available 24/7 on our website
• Support Ticket: Through our help center